CUSTOMER SERVICE - FAQs
To place an order, simply add all desired items to your shopping cart. To place any of the items in a shopping cart, simply click on its price on its individual product page under "add to cart." You may change quantities by entering a desired number and hitting the 'recalculate' button. To remove an item, simply set its quantity to zero. Once complete, please hit the 'checkout' button.
If you are not comfortable ordering online, or have any difficulties, we will gladly help you with your order. Please call 800-448-0803.
Zhena’s accepts Visa, MasterCard, American Express and Discover. All transactions are in U.S. Dollars.
You are ordering over a secure web site and your personal information will not be shared, traded or sold to any other agency or individual. All information entered is protected against unauthorized access through industry standard 128-bit SSL encryption from Geotrust to ensure that your information is securely transmitted to our servers.
Zhena’s is required to collect sales tax in California. Sales tax only applies to our gift sets and tea accessories, tea is treated as food and not taxed.
Many of our customers give Zhena’s as a gift. During checkout, your shipping address may be different than your billing address.
Our Gift Certificates are the perfect way to give a special someone the Gift of Zhena’s. You may schedule email delivery.
Zhena’s is available through fine gourmet, natural, specialty food markets, grocery stores, select department stores, cafés, spas, resorts and restaurants. Please feel free to contact email@example.com for a store recommendation near you.
GLUTEN FREE PRODUCTS
Zhena’s teas are naturally gluten free. Anyone with a heightened sensitivity to gluten can look for gluten free next to ingredient statements on our labels and our website.
Most of our tea products are Kosher Certified. Look for the Kosher logo on our products that have Kosher Certification.
OUR NATURAL FLAVORS
We at Zhena’s offer only the purest, most natural teas. All of our hand-blended teas and infusions integrate only the finest, highest grade, natural essential oils of fruits and flowers. A masterful orchestration of botanical benefits, our products are made fresh with expertly blended organic leaves, herbs, fruits, healthful flowers, spices and essential oils that delivers the sipper a true and tasty steep that is full of flavor and character.. All the ingredients are certified GMO and allergen free, and are 100% natural and do not contain petrochemicals, dyes, artificial fragrances or preservatives. We are uncompromising in these principles and do not offer products unless they meet these rigorous standards.
BEST BY CODES
All of our products have a 'Best By' code. This code signifies the date through which we believe the product will be most enjoyable. The best by date code looks like this: JUN 28-17-01. This example signifies that the product would be best if consumed by June 28, 2017. The -01 after the date indicates to us which machine packed the tea. The alpha-numeric code under the date indicates the lot number of the tea so we can match it back to quality control samples.
When using a coupon code, add the product to your cart first, then continue to checkout, enter the promotional code, click "Apply Coupon", and the discount will be applied.
STUCK TIN LID
If your tin lid is ever stuck to the tin itself, simply place the tin in your freezer for a few minutes. The tin and lid will then contract at different rates and your lid will pop right off.
JOIN THE MAILING LIST
Join Zhena’s and support our mission - to enrich the lives of people everywhere through our offerings of only the healthiest and freshest teas, herbs and botanicals available. You'll also receive exclusive offers and promotions.
Be sure to follow us on Facebook, Twitter, and Pinterest to receive exclusive offers.
Please contact us via email at firstname.lastname@example.org or you can call 800-448-0803 and one of our Customer Service Representatives will be happy to assist you.
To order over the phone, or if you have questions or comments on any of our products, or concerns about an order you have placed, our customer service staff is available for phone assistance and e-mail Monday–Friday, from 9:00am to 5:00pm, Pacific Standard Time, excluding holidays.
Our customer service toll-free number is 800-448-0803 (or direct at: 323-767-0300) and our customer service email is email@example.com.