CUSTOMER SERVICE - PRIVACY POLICY

faq

PRIVACY POLICY

Zhena’s is committed to preserving your right to privacy and treats all customer information as personal and confidential. Ensuring that you are aware and satisfied with our privacy policy, we provide you with this notice explaining our online information practices and the choices you can make about the way your information is collected and used. We appreciate your trust that we will be sensible about how we use information that we may collect.

THE INFORMATION WE COLLECT

This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

 

 

 

 

Customer name
Billing address
Shipping address (if applicable)
Email address
Phone number
Fax number
Credit card number (for orders only)
Expiration date of credit card

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Recipient name
Shipping address
Phone number

THE WAY WE USE INFORMATION

We use the information you provide about yourself when placing an order solely to process that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

OUR COMMITMENT TO DATA SECURITY

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

OUR COMMITMENT TO CHILDREN’S PRIVACY

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

CHANGES IN PRIVATE POLICY

We occasionally revise this policy to reflect changes and improvements in the way we protect your personal information, and post the revised policy on this page. To remain apprised of the current policy, users should check this page regularly for changes. Your use of our site following any such change means that you agree to the modified rules.

HOW YOU CAN ACCESS OR CORRECT YOUR INFORMATION

At any time, you may review or update all your personally identifiable information collected and maintained online by clicking “Log In” and logging in to your account above the navigation menu. We use this procedure to better safeguard your information. If you have questions or concerns about these privacy policies, please contact us at info@zhenas.com or 800-448-0803.

If you have any questions please contact us at info@zhenas.com or call us at our toll-free number: 800-448-0803 (or direct at: 323-767-0300).

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